I am extremely disappointed with my experience.

I was contacted by the brand and invited to collaborate with them as an ambassador. During the process, I asked to cancel my order before it was shipped. The brand manager clearly confirmed that she had checked with the official team and told me there would be no cancellation fee because the order had not been shipped.

Based on that official confirmation, I requested the cancellation. Later, I received completely different information from the support team. They even admitted in writing that the brand manager was new and had given me incorrect information.

Despite acknowledging that the mistake came from their own team, they still deducted €7 from my refund and refused to take responsibility. Throughout the conversation, I remained respectful and tried to resolve the issue politely, but every reply contained different information and different explanations.

As someone with sensitive skin, I also explained that I was not comfortable keeping jewelry after receiving conflicting information from the company. Unfortunately, my concerns were ignored.

I have kept all emails and screenshots documenting the contradictory information and the way my case was handled.

This experience was very unprofessional and disappointing. I expected a company that approached me for a collaboration to stand behind the information provided by its own representatives and honor what was promised.

I cannot recommend this company based on my experience.

I hope the company improves its customer service, provides consistent information to customers, and takes responsibility when mistakes are made by its own team.

Great quality and very pretty I love it

It is literally perfection with a charm. So cute